Refund policy

Tolman Health Pte Ltd of 19th Floor, Golden Centre, 188 Des Voeux Rd, Central Hong Kong, Hong Kong (we, us, our, Tolman Health, TH, Tyler Tolman or TT) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.

Returns and refunds

If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.

Food Products and Cleanses – Please choose your products carefully. We do not provide refunds if you simply change your mind or make a wrong decision. Due to food health and safety reasons, returned products, even if unopened, cannot be re-sold.

Enema Kits – For health and safety reasons, we do not accept a return or exchange of enema kits.

Pulse – Please choose your flavours carefully, using the flavour distribution options provided at the time of ordering. Any requests to customise the flavour combination will not be adhered to due to warehouse regulations.

eBooks + Online Masterclasses – Due to ebooks and online masterclasses being provided electronically via email, refunds are not available for these purchases.

You may choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Pre-orders

We will do our best to give you an accurate arrival date for preorder items, however, sometimes there are unexpected delays. We do not refund if an item arrives later than expected, but we can offer a credit for the balance.

Enquiries

Please email office@tylertolman.com if you have any questions regarding our Refunds & Returns Policy.

Refunds & Returns Policy last updated on 15 Jan 2026.